Your questions, our answers.
Everything to know before ordering. Another question? Write to us.
How long until I receive my order?
Pieces are printed to order and ship within 5 to 10 business days, then 2 to 10 business days of transit depending on where you are. Details on the Shipping page.
Can I choose another colour?
Each piece offers the colours shown on its page. A slight variation in shade between two prints is normal in 3D printing. For a special request, write to us at info@pixolab.ca.
Will two pieces in the same colour match exactly?
Almost. The same colour can vary slightly from one spool of filament to another. For pieces that must match perfectly, order them together: we print them from the same spool whenever possible.
Can my vase hold water?
No. Our vases are for dry decor only (artificial flowers, dried branches, objects): they are not watertight.
What material do you use?
All our decor pieces are printed in PLA, a plant-based material. See Materials.
Are the pieces sturdy?
PLA is strong and durable for indoor decor. It is not designed for heavy loads or long outdoor use.
How do I clean my pieces?
A slightly damp cloth with lukewarm water. No dishwasher, no solvents, no boiling water. See Care.
What if my piece arrives damaged?
Write to us right away at info@pixolab.ca with a photo and your order number: we replace or refund it, free of charge.
Can I return a piece if I change my mind?
Yes, within 14 days of delivery, intact and in its original packaging. See Warranty and returns.
Do you ship to the United States?
Yes, to Canada and the United States. For another destination, write to us at info@pixolab.ca.
Do you make custom pieces?
The shop offers a set catalogue. For custom projects or series, our commercial printing service can help, especially if you already have a 3D file.
How can I reach you?
By email at info@pixolab.ca or by phone at 514 239-2405. We usually answer within one business day.