Terms of sale

Last updated: 2026-10-23

Who sells

PixoLab · Deux-Montagnes (Québec) · 514 239-2405 · info@pixolab.ca (the seller, “we”).

The pieces

Our pieces are 3D printed to order in plant-based PLA. Photos and the 3D view show them as faithfully as we can; slight variations in shade and texture are part of layer-by-layer making, and the same colour can vary slightly from one spool of filament to another: two pieces ordered at different times may have a slightly different shade. Listed dimensions are those of the finished piece, within a few millimetres. The pieces are decorative: not watertight, for dry arrangements.

Prices and payment

Prices are in Canadian dollars (CAD). Shipping and applicable taxes (GST and QST in Québec, HST in harmonised provinces, GST elsewhere in Canada, no Canadian tax for the United States) are shown in the cart before payment. Payment is made through Stripe (card, Apple Pay, Google Pay); no card data goes through our site. The contract is formed when the payment is accepted; a written confirmation is then emailed to you.

Making and shipping

Each piece is printed after the order and ships within 5 to 10 business days, with a tracking number sent by email. We ship to Canada and the United States. Transit time comes on top of making time. For shipments to the United States, any import fees are paid by the buyer.

Cancellation

An order can be cancelled and fully refunded as long as its printing has not started: write to info@pixolab.ca. Cancellation rights under Québec's Consumer Protection Act apply at all times.

Returns

You can return a piece within 14 days of delivery, intact, unused and in its original packaging. Return shipping is at your cost (unless defective). The refund is made to the same payment method within 5 to 10 business days of receiving and inspecting the piece. Custom pieces are not returnable unless defective. Details: warranty and returns.

Warranty

Our pieces are covered for 30 days against manufacturing defects (broken on arrival, printing defect, wrong colour): write to us with a photo and your order number, and we replace or refund the piece, return included. This warranty adds to the legal warranty of quality under Québec's Consumer Protection Act, which always applies.

Personal information

See our privacy policy.

Governing law

These terms are governed by the laws of Québec and Canada. A question or a problem: info@pixolab.ca, we answer within one business day.